Field-Service Hotline
24/7 dispatch for contracted sites · target < 18h MTTR on covered fleets
+41 26 555 0194Reach the 24/7 hotline for breakdowns, the applications desk for boom load charts, or the parts hubs for undercarriage and hydraulic kits. Procurement managers, equipment managers and chief engineers use this channel when a tender needs published lifting capacity tables, operating weight confirmation or ISO 4406 hydraulic cleanliness evidence before award.
When you open a request, include site country, equipment class, boom length or digging depth targets, bucket capacity assumptions and whether EPA Tier 4 Final / EU Stage V aftertreatment is mandatory on that project. Those five fields let the engineering desk attach the correct ASME B30 / ISO 4301 chart pack instead of a generic brochure. Field dispatch uses the same intake to pre-stage final drive, track shoe and filter kits at the nearest regional hub so mean-time-to-repair stays inside the SLA written into your framework agreement.
24/7 dispatch for contracted sites · target < 18h MTTR on covered fleets
+41 26 555 0194Spec PDFs, boom load charts, hydraulic SOPs · reply within one business day
[email protected]Regional warehouses stocking undercarriage, filters and attachment kits
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Company, site country, equipment class and lift or dig parameters help us return the correct chart set. For crane inquiries, note tip-load or SWL at working radius, hoist speed expectations and whether the configuration is freestanding or tied. For excavators and loaders, note ground pressure limits, breakout force needs and haul-truck body volume so fill-factor advice is useful on day one.
Safety and compliance officers can request CE Machinery Directive 2006/42/EC declarations, ISO 9001 / ISO 45001 certificates and sample Tier 4 Final NOx logs alongside the commercial quote. Responses are routed to a named applications engineer within one business day for documentation requests, and to 24/7 dispatch when the ticket marks an active site stoppage.